RETAIL &
HOSPITALITY
Discover
careers in
Dive into the
exciting world
of retail,
hospitality, and
customer
service careers
with Explore
Careers!
Jan - Feb
2025
We’re Explore Careers and
we’re on a mission to kickstart
career journeys!
We’re not just a free early-
career resource; we empower
and educate the next
generation of the workforce.
With a brand new year rolling in, there’s no better time to expand
your horizons and start setting yourself up for an incredible career!
To help you take the first steps, we’ve dedicated our first digital-mag
of 2025 to illuminating exciting pathways in the retail & hospitality
industry.
Dive in and discover just how far this exciting and expansive industry
could take you; trust us, you’ll be surprised!
04
Hospitality Careers
From First Job to Career
Hospitality as a Career
Land Your First Job With no Experience
Interview Tips From Hiring Managers
Next Steps
WHAT’S INSIDE:
06
08
10
12
14
16
18
Retail Careers
Education & Entry Points
Explore Careers | Careers in Retail & Hospitality
04.
HOSPITALITY
LET’S
EXPLORE
Hospitality roles cater to customer
experiences in places like restaurants,
hotels, and entertainment venues. So,
regardless of whether you’re serving at
a trendy café or managing high-scale
events, if you’re creating a great
customer experience, you’re working in
hospitality!
Explore Careers | Careers in Retail & Hospitality 05.
When you think of the word "hospitality," your mind might
immediately go to restaurants and hotels, but it’s so much more
than that! In fact, the hospitality industry also encompasses:
Food and Beverages:
Accommodation:
Travel and Tourism:
Events and Entertainment:
Restaurants, cafés, pubs, and catering services.
Hotels, motels, resorts, and Airbnb management.
Cruise ships, tour operators, and travel agencies.
Event planning, concert venues, and theme parks.
What can you do?
FUN JOBS THAT SIT WITHIN THE
HOSPITALITY INDUSTRY:
Professional Sleeper - testing beds for
their performance and quality.
Disney Princess - working as performer
in a theme park.
Ghost Expert - leading ghost tours in
haunted houses.
“Retail is such a rewarding
industry where you learn
so much, every day is
different and you get to
work with great people
and products.”
~ BRITA GOODWIN, GENERAL
MANAGER OF PEOPLE & CULTURE
– RETAIL WITH THE JUST GROUP
The retail industry covers the sale of all kinds of
exciting goods to the general public. Whether you’re
an aspiring fashion designer, you have a knack for
sales, or you love helping others, an entry level retail
role can turn into a rewarding career!
RETAIL CAREERS
DISCOVER
Explore Careers | Careers in Retail & Hospitality
06.
What Could
You Do:
When working in a retail environment, there
are a tonne of different responsibilities that
make up your role. According to the Fashion
Retail Academy, some of the most popular
retail positions are:
Styling
Stock Management
Customer Service
Sales Assistant
Retail Buyer
Retail Management
Merchandising
07.
Explore Careers | Careers in Retail & Hospitality
Education &
Entry Points
Entry pathways are varied and will depend
heavily on the type of role you want to get into.
Requirements will depend on the type of role you
want and the company – so make sure you do
some research.
Whatever your circumstances, grades, or
preferred way forward – there’s a qualification
pathway that will work for you.
Remember, entry-level roles in this industry
rarely require formal qualifications. Basically, this
means you have the option of starting your
career today!
Explore Careers | Careers in Retail & Hospitality
08.
Certificate III in Retail
Certificate III in Business
(Customer Engagement)
Certificate IV in Leadership
and Management
Certificate IV in Business
Certificate III in Hospitality
Certificate IV in Hospitality
Diploma of Hospitality
Management
Certificate IV in Commercial
Cookery
Certificate III in Business
(Customer Engagement)
VET Courses
Scoring an
apprenticeship or
traineeship:
Work experience once
you leave school:
Vocational education and
training (VET) courses can offer
specialised and valuable
springboards into retail,
customer service, tourism &
hospitality careers.
Some of the courses on offer
include:
You can start a school-
based apprenticeship or
traineeship from Yr 9 and
work to gain industry-
specific qualifications
alongside your certificate of
education and work
experience..
If you leave school
at 16, you can apply
for work experience
and school-leaver
programs in entry-
level positions and
work your way up
over time. Many of
these organisations
will also support
you to gain further
professional
qualifications. You’ll
need a strong skill
set and good
grades in Maths
and English as a
minimum.
09.
Explore Careers | Careers in Retail & Hospitality
Explore Careers | Careers in Retail & Hospitality
22.
TURN YOUR FIRST JOB
WHY CHOOSE RETAIL
AS A CAREER?
INTO A CAREER
JOB VS CAREER
Other than being around your favourite
retail goods all day, there are plenty of
reasons to choose retail as a career. To
help highlight the top perks, we’ve
enlisted the help of The Just Group, who
have the following to share:
While jobs and careers are often used
interchangeably, there is one big
difference between the two: your
investment and progression in the role. A
job describes one singular position of
employment, while a career paints a
picture of your broader goals and
experiences.
Contrary to popular belief, jobs in retail or hospitality aren’t just for those who are new to
the workforce; you can build a rewarding and dynamic career if you just put in the work!
Choosing retail or hospitality as a career can offer tonnes of exciting benefits and
opportunities, depending on your interests, skills and long-term goals.
Explore Careers | Careers in Retail & Hospitality
10.